Willows Lodge

Nice rooms and excellent staff

Pros: Barking Frog Cons: Good food and good service

Nice property. Overpriced and staff is super nice but needs more training. Tighten up food and bev game

Pros: Nice rooms. Beds comfy. Need better shades if you are facing west. They have a lot of events there, so sometimes other patio/garden area is closed. Beautiful gardens and areas to stroll. Not sure if they had a pool? Didn’t look. Cons: As previously said, the lack of good blackout shades because the blinds didn’t fit windows. Could be loud at night if near road (events on property or at lavender farm across street). Need better soundproofing. Room service made a few errors…took a lot of work to get final bill reconciled. Super nice people, but need more training for F&B and front desk.

Poor business practices take away from the experience

Check-in was strange. I paid for a Nicer room and they wanted to put me facing the parking lot. They said it was because I was trying to check in early. Came back 5 minutes later, talked to someone else, and they gave me the room I paid for. I don’t like games like that. Checking out, they threw random charges on my credit card. Just because they have my credit card doesn’t mean they can just charge it when they feel like it.

Worthwhile stay away from home!

Location is gorgeous! Atmosphere is exceptional! Rooms are outstanding! The extras in the “nicest” rooms make a good value. The hotel and spa and rooms and gardens are impeccably clean and in excellent order! Noise level was livable, I was right off the lobby and could hear the music from the main dining area, Fireside. The front desk, room service, and spa team were above expectations! The bidet and toilet seat warmer, towel warmer, and jacuzzi tub with bath salts and lavender oil made for a relaxing experience!

A peaceful retreat

My family and I had a wonderful time during our recent stay. The grounds are beautiful, and the hotel manages to balances luxury and a wooden lodge vibe well. The rooms are large and pleasant, and the balconies overlook beautiful gardens and woods. I was a little worried that my teenagers would be bored, but they had a wonderful time. Every aspect of our visit was excellent: the bikes for checkout and the bike trail nearby, being able to walk to a venue for a concert, the spa, the grounds, and the restaurants were all lovely.