Atour S Hotel Beijing Anzhen

Poor hygiene, unpleasant odor, and very disappointing customer service handling

Pros: The location was convenient and the transportation nearby was decent. Other than that, unfortunately the overall experience was disappointing. Cons: The room hygiene was far below expectations. As soon as we entered the room, there was a very strong cigarette smell mixed with moldy odor in the air, which immediately made both of us cough and feel uncomfortable. The bathroom ceiling had a large damp/moldy area, many corners were visibly dirty, and it was obvious some stains could have been cleaned properly. There was dust on the bedside table, mirror, desk, and lamp corners, hair left on

Very satisfactory.

Pros: We are purely Vegetarian, so we do not eat egg also. Cons: Good vegetarian food.

Exceptional

Pros: The staff were exceptionally friendly and incredibly helpful throughout my stay. The location was good and conveniently close to the subway. Everything was spotless; the cleanliness really stood out. The customer service was outstanding — professional, attentive, and genuinely caring. Overall, an amazing experience. I would definitely recommend it and look forward to returning! Cons: None

Superb

Very good