Fairmont Century Plaza Los Angeles at Beverly Hills

We will never go back to Fairmont again

Dear Management Team, I am writing to express my profound disappointment with the lack of guest recognition I experienced regarding my current stay. My reservations details were as follows: Original Stay: Wednesday to Friday (Fairmont Gold King Room) Extension: Saturday (Standard King Room, departing Sunday at 5:00 AM) Because we were leaving at 5:00 AM on Sunday and have been out of the hotel for most of the day on Saturday, we did not need Fairmont Gold lounge access for the extension. However, as frequent, loyal guests who always stayed at the Gold level, I submitted a request, weeks prior

Staff

John is fabulous!! He helped us up with all our bags at check in for 2 rooms. Then later on that night he went out of his way to get my daughter hot tea because she wasn’t feeling well. He even remembered my name and room number.

John is amazing!

John is AWESOME. Nicest bellman ever and he was so helpful!!!!!! Above and beyond!

Great stay

Had an amazing time Mikey at the pool deck was incredibly helpful, those pool umbrellas aren't light. Mike, the bar manager was attentive in helping with a billing issue. And Nancy at the front desk made our check out swift and friendly.

Treated like Royalty

Stayed to celebrate a 60th Birthday and 30th wedding anniversary. Booked a suite in a Gold suite and was pleasantly upgraded to a huge suite with double balcony etc. We always celebrate life's milestones with a stay at a Fairmont, preferably Gold as we love the attention to detail, perks etc and this Fairmont was no exception. Everything was clean and spotless, room service / housekeeping were amazing and everything impeccable, Gold Lounge service was above and beyond, big shout out to Fernanda and her team but especially Kevin, Janneth and OMG the amazing Jenna, she is a Rock Star !! We had