Four Seasons Hotel Tokyo at Otemachi

A Disappointing Stay That Made Us Reconsider Four Seasons

Polished Courtesy, but Inconsistent Hospitality Our family stayed at Four Seasons Hotel Tokyo at Otemachi for seven nights. We booked a suite for ourselves and a separate room for my mother, so this was a substantial family stay and gave us enough time to experience the hotel well beyond a brief first impression. Unfortunately, our experience was deeply mixed. While the staff were consistently polite on the surface, the service often felt procedural rather than genuinely thoughtful or hospitable. The most disappointing incident occurred at the indoor pool. My son, who has received swim train

Vacation

We had a wonderful stay at Four Seasons Hotel Tokyo at Otemachi. What stood out to me the most was the level of care and support from the hotel team. They went out of their way to help me with an important situation during my trip and continued assisting me even after I had already left Japan. I especially appreciate the time and effort the team put into helping me resolve everything. They certainly did not have to go as far as they did, which made their help even more meaningful to me. Beyond that, the hotel itself was excellent, and the staff were always professional, attentive and genuin

Best four seasons? Maybe.

Such a great hotel. Wish I was there longer. Great room greeted amazing service. Can’t say enough about this hotel.

Royal treatment at the best Four Seasons in Japan

From the upgraded corner suite with commanding views of the Imperial Palace and Tokyo skyline, to the daily guests from housekeeping, to everyone from the GM to all the staff knowing our names, we could nitnhave had a better 10 day stay at FS Tokyo. Nearly brand new property and it looks it. Finishes and decor superb. Amenities all wonderful. Staff all friendly, accommodating, and helpful. Special kudos to manager Cherry, the guys in housekeeping with their thoughtful gifts, the doormen with their great tips and use of the house car (BMW 7 series no less), my family could not ask for anyt

As usual, Four Seasons doesn't disappoint!

We spent 11 nights here to celebrate my 45th birthday in Tokyo, our first time in Japan. The hotel made it special, with a nice message on the room window, a surprise gift from the spa and also the breakfast team, etc. The concierge team also helped us plan trips to other cities and to recommend and book nice dinners. We arrived to Tokyo with everything already planned. The concierge team behind the app were also seamless, they dont say no to any request. The room is spacious, clean, comfortable with a nice view. The massage therapists were all great. Location also very good. Seemed central to