Holiday Inn DFW South by IHG

Worst place to stay especially with the worst staff

Front desk African American lady named Nicole was so rude at check in. Not only to me but to everyone else I saw approach her. I will never ever stay at another Holiday Inn after today. Everywhere else we’ve stayed at has always allowed a 1 hr early check in. Here they make you wait until 3:00 on the dot. Not a second earlier. When checking out, the same front desk lady named Nicole didn’t even acknowledge us when we were sliding the room key in the return key slot. Very unpleasant staff working there.

The hotel posted a shuttle service on their lobby desk upon check-in

The hotel posted a shuttle service on their lobby desk upon check-in. We opted to use the service and pay extra. Unfortunately, we paid for a service that didn't pick us up. We expressed our grievances with the hotel, and they explained that it wasn't their fault, even though they clearly displayed the shuttle service option on their desk. We were never issued a refund and were given multiple different reasons that were just simply not true. Whatever you do, DON'T TAKE THE SHUTTLE! We were forced to pay for alternate transportation after paying for a round trip fare. SCAM!

Room was clean, friendly staff and close to the airport

Room was clean, friendly staff and close to the airport

thank you

thank you

Rooms but not very big for four people

Rooms but not very big for four people. Not enough room for everyone’s luggage. Very friendly staff and clean