Unprofessional Receptionist
Dear Manager, I would like to formally raise a concern regarding our recent check-in experience. The receptionist, Bahar, was not very welcoming and did not handle our situation professionally. We arrived only one hour late; however, we had already fully paid for the room in advance and reconfirmed our booking two days prior to our check-in date. Despite this, we felt that our room had been given to other guests. What was most disappointing was the manner in which the situation was handled. There was no apology offered, and the communication lacked courtesy and professionalism. As paying gu