HOSHINOYA Tokyo

Disappointed. Booked 6 months in advance, family split over floors, and poorly managed throughout.

The architecture is beautiful, and that is where the positives end. We booked this hotel more than six months in advance, yet on arrival our family was split across two different floors. In a hotel built around the idea of shared communal spaces on each floor, that matters. It immediately took away the ability for us to enjoy the stay together as a family in the way the hotel’s own concept is meant to work. What made it worse was that, rather than taking responsibility or showing any real understanding, the blame was effectively passed back to me. No effort was made to even attempt to correct

Japanese immersion!

If you want to be fully immersed on arrival in a Japanese experience this is the right place. Full on Japanese…. Which we enjoyed. Great location in quiet area. Western breakfast a bonus. We went half board which for 3 nights was too much Japenese food so would suggest dinner 1 night and then head out the other nights. 1 dinner is enough as they do repeat the menu which would be a criticism but overall a super place to stay.

Beautiful hotel, but serious issues with unexpected charges and communication

I recently stayed at HOSHINOYA Tokyo and unfortunately my experience ended up being very disappointing. The property itself is beautiful, but two situations during my stay left a very bad impression. I checked in on Wednesday at 3:30 pm, briefly dropped my luggage in the room, and went out to explore the city. When I returned later that evening (around 8:00 pm), staff told me there was damage to a bamboo window panel in the room and said I was responsible for it. The problem is that I had only been in the room briefly after check-in to leave my belongings before heading out, so I never had th

Poor Hospitality and Location

This hotel is beautifully designed, but it is set between office buildings in a zone with limited evening activities and limited light. It is not possible to open the room shades without encountering office workers looking back in. The young staff is not helpful when asked for recommendations and they spend much of their time looking into their I-pads. The hotel is also very rigid for dining in-room and breakfast requiring reservations for both. TThe rooftop onsen baths were not well kept -- with clumps of wet used towels left unattended. There is a stairway to the Metro nearby but most of t

Extremely hard to get the staff to be just slightly flexible

No availability for breakfast at the hotel. Unacceptable for a top hotel to not guarantee that for their guests. We are a family with four rooms booked and we want to have our meals together