Very disappointing stay — overpriced, poor soundproofing, excessive fees, and unresponsive service
Pros: Nothing Cons: I am extremely disappointed with my stay at this hotel. The hotel seems focused on charging guests excessive fees rather than providing a level of service that justifies the price. Parking is ridiculously expensive, and charging $150 for cleaning service is completely unreasonable. The soundproofing is terrible. I am staying on the 22nd floor, yet the outside noise is so loud that we are unable to sleep properly. For a hotel at this price level, this is unacceptable. Even worse is the lack of response from the front desk. Staff are extremely difficult to reach, and on se