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Swansea · United Kingdom

Mercure Swansea Hotel

Phoenix WayView on map
Excellent
2,325 reviews
8.0
1 / 65
Facilities for disabled guestsAccessible parkingWiFi availableFree WiFiParkingFree ParkingNon-smoking rooms24-hour front deskRestaurantRoom serviceHeatingFamily roomsGardenPets allowedLaundryLuggage storageExpress check-in/check-outSafety deposit boxBarFax/photocopyingGolf courseIroning serviceMeeting/banquet facilitiesDry cleaningBreakfast in the roomPacked lunchesNon-smoking throughoutPrivate check-in/check-outDaily housekeepingDesignated smoking areaShared lounge/TV areaBoard games/puzzlesSpecial diet menus - on requestAllergy-free roomKid mealsKid-friendly buffetOutdoor furniturePicnic areaWine/champagneStaff adhere to local safety protocolsLaundry washed per local authority guidelinesGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedGuest room sealed after cleaningProperty cleaned by professional cleaning companiesPhysical distancing in dining areasKey accessFood delivered to guest roomCCTV outside propertyCCTV in common areasAccess to health care professionalsFace masks for guests available24-hour securityDelivered food - securely coveredSecurity alarmThermometers for guests provided by propertyBreakfast takeaway containersKey card access
Stay1 night

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2 Sept3 Sept · 1 night · 2 guests

About this hotel

Mercure Swansea Hotel is a 4-star hotel in Swansea, United Kingdom.

Stylish Rooms with Lakeside Location Mercure Swansea Hotel offers stylish rooms with views over the grounds and lake. Each room is equipped with a flat-screen TV, internet access, and en suite facilities. Dining at Brasserie Restaurant Indulge in seasonal Welsh dishes at the Brasserie Restaurant or enjoy lighter meals and snacks at the cozy bar with a fireplace. 24-hour room service is also available for your convenience. Health and Fitness Amenities Stay active at the Feel Good Health Club's gym, which features cardio and weights equipment. The hotel also provides walking guides for exploring the Gower Peninsula and local area. Book now to experience the perfect blend of comfort, convenience, and natural beauty at Mercure Swansea Hotel.

Guest reviews

6.4
Mixed
5 reviews

Timeline — click any square to jump to that review

Aug 26Aug 26
Showing 5 reviews
Kwok🇬🇧
22 Aug 2026
5.0

Cons: The Bathroom

Cons: The Bathroom. We found very difficult to get in and out from the shower.

Peter🇬🇧
20 Aug 2026
8.0

It was lovely and relaxing, great breakfast, the only downside was we came during the heatwave but there was nothing the

Pros: The staff were lovely and helpful, the breakfast was tasty and you could have it in your room which was an added bonus, the room was spacious. Cons: The room was extremely hot, but the hotel had supplied 2 fans but there is no plug sockets beside the bed so you had to plug them far away and that didn’t really help with the heat. There was also limited plug sockets within the room having to unplug other things to charge a phone or plug fan in.

Dave🇬🇧
20 Aug 2026
5.0

My views of the Mecure Swansea Hotel

Pros: The bar area and the meal l purchased was good. The staff on reception were very friendly and informative. Very knoledgable of the surounding area's and Swansea. Cons: The hotel looked very tired and definitly in need of a refurbishment. The hotel is badly in need of air conditioning, With the hot weather it was difficult to sleep. Although the hotel did provide fans, all they did was blow the hot air around. There was approximatly around 20 of us that stayed during the weekend and everyone was of the same dislikes about this hotel.

neil🇬🇧
18 Aug 2026
9.0

Overall it as a very nice hotel my only problem was i was hoping for a good night speep as i had an early start on the Saturday morning, sleeping by 8:30pm and some idiots decided to smoke in their ro

Overall it as a very nice hotel my only problem was i was hoping for a good night speep as i had an early start on the Saturday morning, sleeping by 8:30pm and some idiots decided to smoke in their room and set off the fire alarm at 11:45pm. So everyone was walking the corridors for about an hour trying to fine out whats wrong. I had left my key in the room so had to wait for someone to let me back in i know it wasn't the hotels fault. I gave a high score to the hotel, but a 0 score to the idiots

Kirsty🇬🇧
16 Aug 2026
5.0

Not bad but could be better

Pros: Rooms clean, dogs allowed, towels provided, parking included. Iron was useful. Cons: I was told dog fee was £15, but when we arrived it was actually £45 as price per day, which was not specified. There was a heatwave so the lack of air con a shame! Also no mini fridge. Probably this is stated on the listing so maybe my fault I just assumed most hotels had these. The room was dated with a few repairs needed. Ants in the room, but again, heatwave may have prompted this.

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