Premier Inn Bury St Edmunds North - A14

First rate service - a credit to the staff

We arrived late travelling from Somerset and Justin was extremely helpful sorting out our check in and car park arrangements. The following morning we had a late breakfast and were pleasantly surprised by the care and attention we received from the breakfast team comprising Fran, Lisa And Sigyn who went above and beyond our expectations from this hotel chain. As we had a funeral to attend later the same day we were able to use the foyer as a waiting area before we departed. During this time the staff were always asking if there was anything we needed, again a lovely touch. We would definitely

Can't fault, it was fabulous. Well looked after by Liam and Lauren from night staff.

We randomly pucked this Premier during a long journey when it became clear we werent goung to make it to pur destination that night due to multiple diversions. We arrived after midnight after 6 hours of driving and received the warmest of welcomes from Lauren and Liam. When they heard of pur journey they wanted to make sure we had a drink and checked we haf eaten. We sat at the bar for half and hour and Liam was bery attentive. Wr had a lovely room, very comfortable bed and when we came down for breakfast Liam had just finished his duty and but came over to ask if we had slept and again after

All round first class

First class for absolutely everything. Such efficient, happy staff. Very clean and warm, comfortable accommodation with fabulous food.

Don’t bother if you don’t like puffed up pillows

Only one size pillow that always gives me a stiff neck (no alternative pillows available at reception). The only saving grace to this hotel was it wasn’t located near a busy road junction so not too much traffic noise. Breakfast buffet was ok

10/10

Absolutely fantastic hotel. the room was small but comfortable, the new menu is delicious with a lot of choice. The staff made me feel welcome as soon as I walked through the door.