The 22

Cons: Dear Booking.com Customer Service Team, I am writing to make a formal complaint regarding my recent booking through Booking.com. I am extremely disappointed with the accommodation provided, the way my booking was handled and the additional expense and inconvenience caused by a last-minute relocation. I am requesting a full refund of the £84 paid, together with consideration of the additional costs incurred as a direct result of the relocation. Original Booking – The 22 Hotel I originally booked The 22 Hotel for Saturday 10 October 2026, paying £80 for the accommodation and an

Cons: Very disappointing experience – last-minute accommodation change, extra costs and broken promises. We were already on our way to the accommodation and were almost there when the property contacted us at the last minute to inform us that we had to stay somewhere else instead. The replacement accommodation belonged to the same manager but was located much further away. We had specifically chosen the original property because of its convenient location. It was only a 15-minute walk from our event, meaning we would not need to pay for transport. However, the replacement accommodation was a

I booked a room that “had maintenance issues” so they moved me to another property miles away from the original property

Cons: The property was dirty, and I was worried about bedbugs and other things that made me uncomfortable while I was staying there.

They told me that the place was undergoing maintenance; therefore they moved to another property

Pros: Nothing special Cons: Nothing special

Nothing