I didn’t like property and staff.
Pros: Nothing Cons: Subject: Formal Complaint and Request for Full Refund Dear Booking.com Customer Support, I am writing to submit a formal complaint regarding a reservation we made through Booking.com for accommodation in Edmonton, London. Due to a series of serious issues, we are requesting a full refund and an investigation into this property. Before we arrived, the property contacted us via WhatsApp and asked us to send a photo of our identification document. For privacy and security reasons, we declined to send a copy online and explained that we would present our identification in perso