The Beverly Hilton

FORMAL COMPLAINT 15 August 2026 Customer Service and Complaints Department Booking.com B.V. Herengracht 597 1017 CE Amsterdam, The Netherlands Subject: Formal complaint and request for intervention and refund - reservation 5034406313 Dear Sir or Madam, I am submitting a formal complaint concerning accommodation booked through Booking.com at The Beverly Hilton for 4 to 10 August 2026. The listing and booking process did not provide adequate notice that a central advertised amenity was unavailable or that extensive renovation activity would materially affect the stay. We relied on the informatio

DEVASTANTE

Pros: niente Cons: la struttura è in ristrutturazione dovrebbe essere chiusa durante questo periodo.

Ok, but would not stay again until hotel is updated & construction complete

Pros: Room was clean, good size and nicely laid out, Bathroom was clean and breakfast selection was good Cons: Could have provided a notice that hotel was under renovation as construction noise was loud and started early in the morning. To use alternative swimming pool and spa you had to book ahead which is irritating on a 2 day trip. Restaurant always felt damp in the morning due to humidity, hotel overall feels outdated and breakfast was not great for the price. Much better off going next door to the Waldorf Astoria for breakfast, ambience, service and food was far better and not too much of

Excelente estadía

Pros: Habitación amplia La cama y almohadas muy cómodas ,agua de cortesía, la atención del personal , muy predispuestos Cons: Nada

Dont book by using booking. Both of them are not issuing any invoice

Pros: Nothing Cons: Ongoing construction