The Westin Palo Alto

First Stay at the Westin

It was my first time at the Westin and I loved my stay. The front desk staff are so welcoming and helpful. The lobby and work area on the second floor was clean and felt upgraded. The gym has the standard workout machines with dumbbell and benches, but it also has a Peloton machine. I liked how they provided a reusable bottle for me to use, coffee, aromatic oil to help me sleep, and bath salts for my bath. The room was quiet for most of the time, but occasionally you can hear next door (phone vibrating if theirs is close to our shared wall). But the room was spacious and relaxing. The only con

Customer service needs improvement

Booked a reservation for 8/8. I call and discuss the upcoming reservation with the hotel. The woman I spoke too was unprofessional. If it were not too late to cancel with our getting a refund I would. I asked questions about the policy for a potential early check in or late check out due to my travel accommodations. She was short tempered and as I said “alright thank you…” she hung up the phone. I had additional questions to ask and was not finished with my “alright thank you for letting me know. I was also wondering about price for parking my car at the hotel”. But I didn’t get a chance t

Great place to stay

Pleasant, comfortable, reasobably priced, convienient location, cordial staff.

Pros: All went well. Cons: All was great.

Exceptional Stay

Came here for appointments at Stanford Medical. We expected a lot being a Westin and previous stays at other Westin’s and it did not disappoint. Truly exceptional service. The rooms were clean, smelled good and neatly organized. Very quiet stay and the bed wasn’t the best in comfort but was fine. Ate dinner at the Cafe Bar and the food was 5 star too. The location was very close to Stanford Medical Offices on Blake Wilbur which was convenient.