InterContinental Singapore Robertson Quay by IHG

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Pros: Schöne ruhige Lage, modern , gutes Fitnessstudio, alle sehr freundlich und tolles Frühstück. Cons: Der Pool ist ziemlich klein

A Distressing incident, followed by exemplary hospitality

We checked in well past midnight, and while we were asleep, jetlagged and tired, we were horrified and disgusted to find a large cockroach crawling over us in the bed!! The response of the guest helpline and housekeeping was disappointing, lacking in urgency or empathy. Joseph in the front office was much more helpful, but we were determined to escalate it to Intercontinental international management and complain to the Singapore Tourism Board when Front Office Manager Vin Raveendran stepped in and turned around our experience. He apologised profusely and personally, ensured an immediate clean

Gut, aber niemals 5-Sterne

Pros: Kleine, aber gemütliche Zimmer. Die besten Hotelbetten, die ich je erlebt habe. Sehr umfangreiches Frühstücksbuffet. Cons: Das Personal ist zwar aufmerksam und wirklich sehr freundlich, aber bei der Vielzahl der Fehler kann man bei einem 5-Sterne Hotel auch bei gutem Willen nicht mehr darüber hinwegsehen. Wir haben mit Unterbrechung 2x dort übernachtet ( 4 Personen, zwei Doppelzimmer), hatten aber für den zweiten Aufenthalt erst vor Ort an der Rezeption gebucht. Das hat leider überhaupt nicht funktioniert, da man uns nur ein Doppelzimmer gebucht hat. Wenn uns das nicht selbst umgehend au

Was only ok. Not what I expected from intercontinental.

Pros: Location. Staff pleasant. Cons: Swimming pool extremely narrow and not useful for swimming most times. Problems in room with water pressure from tap and shower, problem with temperature mixing. Lighting in the room seemed complex when trying to turn off all lights. The “two stage” lift process is also a minor irritation. Overall Not particularly good value for money.

Friendly staff, good location but not suitable for business users

Pros: The staff is friendly and welcoming Cons: As a business traveller, there is no facilities to have a one on one business meeting. The staff wanted to charge me for use of their lounge then came back and said it was fully booked. For a luxury hotel catering to business users, it's not very useful