The Snooze Hotel Marine Parade

Disappointing Experience – Unexpected Charges and Poor Customer Service

Pros: The hotel's location in Singapore was convenient. However, unfortunately, my overall experience was very disappointing. Cons: My experience at this hotel was extremely disappointing. In addition to the charges shown on Booking.com, the hotel charged me an extra $70. When I arrived, the staff also demanded a $50 deposit, which was an unexpected additional expense. The customer service was very poor. The way guests are treated when asking about payments feels intimidating and unprofessional. The hotel also keeps guests' passports until checkout, which made me uncomfortable. I have stayed

Pros: good staff member, positive and helpful Cons: very cramped room, bed was 80% of room floor space.. but short stay

Pros: I had a pleasant two-week stay in the hotel. For a budget hotel, it was an excellent choice. The room was sparse but adequate. Everything was clean and functional including the bathroom. Contrary to what some reviewers said, I had no issue with noise at night but my room was not located above the hawkers and the bar downstairs was closed. The staff was pleasant and helpful. Cons: It would be nice to have a shelf for your clothes in the room.

The room was clean but the furniture and mirror could have been a little cleaner

Convenient and good location, some compromises in comfort due to aged features and small rooms.

Pros: The location is pretty good, the service from the desk and luggage room option are helpful and the lift for luggage also very helpful. Cons: The size of the rooms are small the beds are old and too soft and the carpets are old and look dirty, the room was also smelly.